Is there a bad smell coming from your internal/external drain?. Is your sink or toilet taking a while to drain?, then you may have a blocked drain. If this is the case then you may be able to unblock the drain yourself so may be able to save money without having an engineer call out. Before you try and sort a blocked drain is it your responsibility? If the drain is within your properties boundary then it is up-to yourself to keep the drain in good working order.
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If there is an external drain that you share with a neighbour , or the drains manhole you share with your neighbours is blocked, then it could be down to your water company. These companies will be able to help if you have an issue with running water or a shared blocked drain.
If they were unable to help you then we will run through the most popular issues we find our customers have with blocked drains in their home and how to avoid them occurring as-well as explain your responsibilities owning your home and who can help.
We shall now go through the frequent problems experienced with blocked drains on a daily basis internal and external to the property. There are a few ingredients that can help you work out if the blockage came from your home or there is greater issue affecting your shared drain.Firstly have a chat with your neighbours and ask them: “Do you have any complications with water draining at your property?” If they are not experiencing any issues, or your internal drain is blocked and the external drain is okay, then it is unfortunately your responsibility.
If you experience any of the below, it is imperative you act quickly:
If you have a blocked drain inside, there’s no obscurity here; it is down to yourself to unblock it. Some of the frequent reasons for blockages in your kitchen sink are putting fat and oil from your amazing roast dinners, or coffee ground, down the sink. If your shower, sink or bath drain is blocked, then it is 9 times out of 10, hair or soap that builds up leading to a blockage.
It’s important to keep your outside drain in good health and avoid frequent oversights that can lead to major problems. The usual reasons for a blocked outside drain are leaves, branches, mud, moss, bin rubbish and other outdoor materials. Nonetheless, the substances you pour or flush down the drain inside can be just as detrimental if not more troublesome.
As with a blocked drain inside, pouring fats and oils or coffee grounds down the sink does not help the health of your outside drain with them not being able to handle such substances. Furthermore, flushing baby wipes and sanitary products down the toilet, or letting hair and soap build up in the shower, generally is bad news. You should set out to fix these problems, and take into account preventative actions like drain covers that protect yourself from blockages in the future. Call us for help and support in the event of a blockage on 0800 024 5484.
Keep your outside drains clear with a brief burst with a hose every now and then.
The culpability of a blocked drain leans on how the network of drains is set out in your area. Around 2010, Our government amended regulations in a high volume of areas, moving the care for private sewers and lateral connecting drains to water & drainage companies like Severn Trent as-well as others. This meant clear guidance and better long-term maintenance of the sewer lines.
Take a look at the diagram to see the various cases for the different types of properties. So if a blocked drain you have located is affecting a public drain. And is not a public drain, it will be upto yourself to repair it – or you can call us to do so.
It’s imperative to contact your local water company if you have a shared drain that needs unblocking, as the source of the blockage may be from another property and your own fixes will not clear the issue in the long term. To seek if your outside drain is shared, contact your water company. You can also check the title of your property or give the council a call.
First, you will need to calculate where the blockage is located and therefore who is responsible for unblocking it.
If this below does not work for you and the blocked drain still remains or you need help immediately then you can call us for help.
There are ways you can fix an external blocked drain on your own, as long as you have a small issue and you do not have a shared drain. If you do not know, call our drainage expert who have the tools needed in order to unblock the drain as quickly and as efficiently as possible. Please do not attempt anything you are not too sure about.
With the correct equipment, take these steps:
Try remove as much as you can before trying to remove parts of the blockage with your hands, the drain hose pipe should still be affective through water.
Try clearing the drain blockage with the below.
It’s important to keep your drains clear to avoid these blockages. If you’re still having trouble our trusted, experienced professionals will be able to help to sort things out.
Who is responsible for drains on your property?
All internal drains on your property, as well as your immediate outside kitchen drain, are the responsibility of the
owner. If it’s an external or shared drain, you can find out whose responsibility it is by contacting Yorkshire Water or your equivalent dependant on area.
Your local authority or council is responsible for road drains, including those on country roads. As a homeowner, your responsibility for drains usually extends to the boundary of your garden or driveway.
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Professional Assessment
First you will speak to one of our friendly customer service agents who will give you the best advice possible to handle your current situation with an ETA for your local drainage engineer which is currently less than an hour.
80% of our calls deal household or commercial emergencies requiring that a drain, toilet or manhole are unblocked as quicky as possible.
We clear most blockages within the first 10 minutes with our high pressure aqua jetter, we then use our state of the art drain camera to provide you will a complementary CCTV survey which take out in front of you while we will explain in laymans terms what we see and exactly why the situation occured in the first place.
Dependant on your issue, our drainage expert will tell you exactly what they can do to help or will then formulate a report to faciliate a quote for further works.
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Once our engineers have written up a full report, along with all relavant supporting evidence if a repair is required. We then forward all this information over via email which will include a full report, pictures, CCTV and a formal quote for any work that needs to be carried out.
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All emergency repairs do aim to be taken out within the first 24 hours of our findings, if your repair is not an urgent matter we would set a time and date around you.
All repairs are taken out with 100% safety and due diligence, our engineers will always make sure an area is safe before a repair is taken out and that all relevant parties are notified with prior notice.
Our engineers only use the best quality materials when it comes to repair work and every repair installation taken out by ourselves comes with a full guarantee
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